TERMS & CONDITIONS

AT BENETTI FASHION WE LIKE TO BE STRAIGHTFORWARD. THEREFORE, OUR GENERAL TERMS AND CONDITIONS ARE FORMULATED IN CLEAR AND UNDERSTANDABLE LANGUAGE.

ARTICLE 1: THE COMPANY

COMPANY NAME: BENETTI FASHION

ADDRESS: APPELMANSSTRAAT 4, 2018 ANTWERP, BELGIUM.

VAT NUMBER: BE.0687.973.884

EMAIL: INFO@BENETTIKIDS.BE

TELEPHONE NUMBER: 0032 3227 50 33

ARTICLE 2: OFFER

WE BELIEVE IN PROVIDING YOU WITH A CLEAR AND STRAIGHTFORWARD SHOPPING EXPERIENCE. HERE'S WHAT YOU CAN EXPECT:

1. TRANSPARENT PRODUCT INFORMATION: WE CLEARLY DISPLAY THE PRODUCTS WE SELL, ALONG WITH THEIR PRICES, SO YOU KNOW EXACTLY WHAT YOU'RE GETTING.

2. DELIVERY: WE UNDERSTAND THE IMPORTANCE OF PROMPT DELIVERY, AND WE HAVE YOU COVERED. OUR GOAL IS TO DELIVER YOUR ORDER AS QUICKLY AS POSSIBLE, USUALLY WITHIN 3 WORKING DAYS IN BELGIUM AND WITHIN 7 WORKING DAYS IN THE NETHERLANDS.

3. EASY RETURNS: IF, FOR ANY REASON, YOU'RE NOT 100% SATISFIED WITH YOUR PURCHASE, WE HAVE A SIMPLE RETURN PROCESS IN PLACE. YOUR SATISFACTION IS OUR TOP PRIORITY. KEEP IN MIND: THE COST OF THE RETURN SHIPMENT IS FOR THE CUSTOMER.

4. COLOR DISCREPANCIES: PLEASE NOTE THAT THE COLORS OF THE PRODUCTS IN THE PICTURES ON OUR WEBSITE MAY APPEAR SLIGHTLY DIFFERENT IN REAL LIFE DUE TO LIGHTING AND SCREEN VARIATIONS. HOWEVER, WE MAKE EVERY EFFORT TO PROVIDE THE MOST ACCURATE REPRESENTATION POSSIBLE.

WE APPRECIATE YOUR TRUST IN US AS YOUR PREFERRED SHOPPING DESTINATION. IF YOU HAVE ANY QUESTIONS OR NEED ASSISTANCE, OUR FRIENDLY CUSTOMER SUPPORT TEAM IS ALWAYS HERE TO HELP.

ARTICLE 3: THE AGREEMENT

1. YOU ARE DOING ONLINE BUSINESS WITH US IN A SAVE WEB ENVIRONMENT.

2. EVERY ORDER YOU PLACE WITH US WITH BE CONFIRMED PER EMAIL. IF YOU DID NOT GET A CONFIRMATION EMAIL PLEASE CALL US SO WE CAN SORT IT OUT.

3. WE INCLUDE ALL THE INFORMATION AND DETAILS YOU NEED IN YOUR ORDER CONFIRMATION. OF COURSE IT WOULD BE HANDY IF YOU KEEP YOUR (DIGITAL) RECEIPT.

ARTICLE 4: RIGHT OF WITHDRAWAL

1. IF YOU ARE NOT 100% SATISFIED WITH THE PRODUCT, YOU CAN RETURN IT TO US UNTIL UP TO 14 DAYS AFTER IT WAS DELIVERED TO YOUR HOME. WE WILL SEND YOU A REFUND OF THE PAYMENT WITHIN 10 WORKING DAYS.

2. KINDLY NOTE THAT THE COST OF RETURN SHIPPING WILL BE THE RESPONSIBILITY OF THE CUSTOMER.

3. WHEN YOU INITIATE A RETURN, WE WILL REFUND THE AMOUNT OF THE GOODS, BUT PLEASE BE AWARE THAT WE ARE UNABLE TO REFUND THE SHIPPING COST INCURRED DURING THE INITIAL PURCHASE. WE APPRECIATE YOUR UNDERSTANDING IN THIS MATTER AS WE STRIVE TO PROVIDE THE BEST SERVICE POSSIBLE.

4. THERE IS NO NEED TO STATE A REASON FOR RETURNING AN ITEM.

5. DURING SALES PERIOD RETURNS ARE POSSIBLE, AND WE WILL REFUND YOUR MONEY.

6. WE KINDLY REQUEST THAT ALL RETURNED ITEMS MUST HAVE THEIR TAGS ATTACHED. THIS POLICY ENSURES A SMOOTH RETURN PROCESS FOR BOTH OUR CUSTOMERS AND OUR TEAM. IN ORDER TO BE ELIGIBLE FOR A REFUND, IT IS IMPORTANT TO KEEP THE ORIGINAL TAGS INTACT ON THE ITEMS YOU WISH TO RETURN. UNFORTUNATELY, WE CANNOT ISSUE A REFUND FOR ITEMS WITHOUT THEIR TAGS ATTACHED. WE APPRECIATE YOUR COOPERATION IN ADHERING TO THIS REQUIREMENT AS IT ALLOWS US TO MAINTAIN THE QUALITY AND INTEGRITY OF OUR PRODUCTS. THANK YOU FOR YOUR UNDERSTANDING.

ARTICLE 5: EXEPTIONS TO THE RIGHT OF WITHDRAWAL

YOU WILL UNDERSTAND THAT (GIFT) VOUCHERS CAN NOT BE RETURNED OR EXCHANGED.

ARTICLE 6: THE PRICES

1. ALL PRODUCSTS HAVE MENTIONED PRIZES IN EURO AND ARE INCLUSIVE OF VAT AND ALL STATUTORY CONTRIBUTIONS.

2. WE RESERVE THE RIGHT TO CHANGE PRICES AT ANY TIME WITHOUT PRIOR NOTICE.

3. THE SHIPMENT COST IS €15 WITHIN BELGIUM AND €20 TO THE NETHERLANDS. ALL ORDERS ABOVE €300 HAVE FREE SHIPPING.

ARTICLE 7: COMPLIANCE AND WARRANTY

1. YOU HAVE THE RIGHT TO RECEIVE A HIGH QUALITY PRODUCT, FULL STOP. IN CASE OF ANY PROBLEMS WE WILL DO ALL WE CAN TO SOLVE THEM FOR YOU. PLEASE NOTE THAT WE ALWAYS OPERATE IN ACCORDANCE TO THE LAW. IF YOU NOTICE A PROBLEM PLEASE CALL US OR EMAIL US.

2. WE GUARANTEE THAT OUR PRODUCTS CONFORM TO YOUR ORDER AND MEET NORMAL EXPECTATIONS YOU MAY HAVE OF SUCH A PRODUCT TAKING INTO ACCOUNT THE SPECIFICATIONS OF THE PRODUCT. WE GUARANTEE THAT OUR PRODUCTS MEET ALL LEGAL REQUIREMENTS.

ARTICLE 8: DELIVERY

1. WE ARE DOING OUR BEST TO DELIVER EACH PRODUCT WITHIN 3 WORKING DAYS IN BELGIUM AND 7 WORKING DAYS OUTSIDE OF BELGIUM AFTER YOUR PAYMENT. HOWEVER, IF THE DELIVERY TAKES A BIT LONGER THAN EXPECTED OR IF WE FAIL TO DELIVER EVERYTHING ON TIME, YOU WILL HEAR FROM US AS SOON AS POSSIBLE. IN THAT CASE YOU HAVE THE RIGHT TO CANCEL YOUR PURCHASE. WE WILL REFUND YOUR PAYMENT WITHIN 10 WORKING DAYS IF YOU HAVE PAID UPFRONT.

2. YOU WILL GET YOUR MONEY BACK IF WE ARE NO LONGER ABLE TO DELIVER THE PRODUCT THAT YOU HAVE ORDERED.

3. WE TAKE FULL RESPONSIBILITY IF A PRODUCT GETS DAMAGED OR LOST BEFORE IT IS DELIVERED TO YOU OR A RECIPIENT THAT HAS BEEN APPOINTED BY YOU.

ARTICLE 9: PAYMENT

1. WE ARE WORKING WITH MULTISAFEPAY AND THE PAYMENT METHORDS ARE:

APPLE PAY, BANCONTACT, VISA, MASTERCARD, KLARNA, BELFIUS, KBC, GOOGLE PAY, MAESTRO, AMERICAN EXPRES AND IDEAL.

2. ORDER CONFIRMATION: ONCE YOUR ORDER IS PLACED AND PAYMENT IS CONFIRMED, WE WILL SEND YOU AN ORDER CONFIRMATION EMAIL CONTAINING THE DETAILS OF YOUR PURCHASE.

3. CANCELLATIONS: CANCELLATIONS AND MODIFICATIONS TO YOUR ORDER MAY BE ALLOWED IF YOUR ORDER IS NOT SHIPPED YET. PLEASE REFER TO OUR SHIPPING AND RETURNS POLICY FOR MORE INFORMATION.

ARTICLE 10: COMPLAINT POLICY

1. PLEASE NOTIFY US AS SOON AS POSSIBLE OF ANY COMPLAINTS FROM YOUR SIDE. WE WOULD ADVISE YOU TO FORMULATE THE PROBLEM AS CLEARLY AS YOU CAN IN ORDER TO MAKE SURE THAT WE WILL BE ABLE TO HELP YOU PROPERLY.

2. WE WILL REPLY WITHIN 7 WORKING DAYS AFTER WE HEAR FROM YOUR COMPLAINT. WE WILL HELP YOU DIRECTLY, IF POSSIBLE. ALTERNATIVELY, WE WILL LET YOU KNOW HOW MUCH TIME WE NEED TO SORT OUT THE ISSUE.

YOU HAVE REACHED THE END OF OUR TERMS AND CONDITIONS. ANY FUTURE MODIFICATIONS TO THESE TERMS AND CONDITIONS WILL BE PUBLISHED ON OUR WEBSITE.

ARTICLE 11: PRIVACY- AND COOKIE POLICY

CLICK HERE FOR THE PRIVACY- AND COOKIE POLICY.

Chloe